What do you need?
24 Hour Support
Websites are 24 hour, and demand 24 hour support.
Most of the websites we produce are the core of their customers’ business – they need high uptime with as few problems as possible, and should they arise, they need to be resolved as quick as possible so to reduce any potential loss of income.
Each day we are involved in websites – whether they are small brochure sites, or all the way to large eCommerce with full CRM management, they all need support.
We provide 24 hour telephone and email support for all of our clients as standard, with a guaranteed 4 hour fault resolution.
Our on-call developers are chosen each week to provide out-of-hours support. You just need to call our office telephone number and you can be put through to a developer at any point.
While our primary method of support is telephone, we also provide support tickets to be created at any time through a secure Client Area on our website. This allows support tickets to be submit and monitored.
No other software development agency provide this level of support, which is why we are continuing to be the chosen development partner for many of the Midland’s best web design agencies.
We also provide to all of our clients, our Virtual Employee service. To read more about this, and how it will help your business grow, become more efficient and allow you to focus more on what’s key to you, please click here.